General Questions
Where is Alila Ventana Big Sur located?We are located on the iconic Pacific Coast highway in Big Sur. Our address is 48123 Highway One, Big Sur, CA 93920.
What is included in the nightly rate?Your stay includes meals, non-alcoholic beverages, a selection of curated resort activities, wellness programming, access to amenities such as pools, Japanese baths, and the fitness center, plus valet parking, daily snacks, minibar and excursion gear.
Is the resort adults-only?Ventana is a resort tailored to adults, and is best suited for couples. To preserve the guest experience there each room can accommodate a maximum two individuals, this includes infants and children.
What are the check-in and check-out times?Check-in begins at 4:00 p.m., and check-out is at 11:00 a.m. We do our best to accommodate early arrivals, however we cannot guarantee an early check-in
Is Wi-Fi included?Yes, high-speed Wi-Fi is complimentary throughout the resort.
Rooms and Suites
Do the rooms have ocean or forest views?Both! Accommodations feature either breathtaking ocean vistas or serene forest and canyon views.
What’s the difference between suites and villas?Suites offer spacious layouts with features such as hot tubs or outdoor showers. Villas provide the utmost privacy with separate living spaces and premier views.
Do rooms include private hot tubs or fireplaces?Many rooms feature fireplaces, while select suites include private hot tubs or outdoor showers.
Can I request a specific view or location?Yes, you may share preferences at booking. While subject to availability, please note that view type determines the room category reserved.
What is the maximum occupancy for each room?Our accommodations are limited to a maximum of two guests per room.
Dining
What restaurants are onsite?The Sur House is our signature restaurant, complemented by the Glass House for intimate private dining. Seasonally, the SurStream offers outdoor dining amongst the redwoods. Guests may also enjoy poolside dining and in-room dining.
Is dining all-inclusive or à la carte?Dining is included in your stay. Alcoholic beverages and select premium items are available at an additional cost.
Are dietary restrictions accommodated?Yes. With advance notice, our culinary team is delighted to tailor menus to dietary needs.
Do I need reservations for meals?Yes, Dinner reservations at The Sur House are recommended to ensure preferred dining times.
Spa and Wellness
What treatments are offered at the spa?Spa Alila offers massages, facials, body treatments, and specialty rituals inspired by Big Sur’s natural elements. Explore our full menu: Spa Overview.
Do you have yoga or meditation classes?Yes, we offer daily wellness programming which includes meditation, tai chi, foraging hikes, and more. See the full schedule: Ventana Experiences.
Are the pools and hot tubs open year-round?Yes, the Meadow Pool, Mountain Pool, and Japanese hot baths are open year-round.
Activities and Experiences
What activities are included with my stay?Included activities range from nature walks, foraging hikes, and wellness classes to gardening, beekeeping, falconry, and soapmaking. See the full schedule here: Ventana Experiences.
Can you arrange excursions such as sightseeing or wine tasting?Our Programming Team can curate bespoke itineraries, from Big Sur tours to private guided hikes to classic car drives along Highway 1.
Are there evening programs or seasonal events?Yes, we offer select evening programs and a variety of seasonal and curated events throughout the year, designed to connect you with the beauty and spirit of Big Sur.
Policies
What is the cancellation policy?Cancellations are accepted up to 14 days prior to arrival.
Is the resort pet-friendly?Yes, dogs are warmly welcomed. A $150 fee per pet includes special amenities and services for a comfortable stay.
Are children allowed?We highly recommend experiencing the resort as a couple or as a solo traveler. The property is tailored to adults due to it’s terrain, remoteness, local wildlife and other factors.
Do you offer day passes?A limited number of passes are available for day guests. To reserve a spa treatment and resort access, call 831-667-4222 or email spaalila@ventanabigsur.com.
Transportation and Parking
How do I get to the resort from nearby airports?Ventana is a scenic drive from all three airports: approximately 3 hours from San Francisco, 2 hours from San Jose, and 1 hour from Monterey.
Is parking included?Yes, valet and self-parking are complimentary for all resort guests.
Do you offer EV charging stations?Yes, electric vehicle charging stations are available onsite. Tesla Superchargers are also available on property.
Is there shuttle service or car rental nearby?We offer a complimentary Volvo chauffeur service within a 3-mile radius of the resort.
Special Stays
Do you offer packages for honeymoons, anniversaries, or proposals?Yes, we offer curated packages and experiences designed for life’s most meaningful celebrations. You can learn more about our offerings here: Romance & Weddings.
Can I book private dining or event spaces?Yes, unique venues such as the Glass House and Sur House terrace are available for intimate dining or gatherings. Contact us to learn more about private dining options: SJCAL.RFP@ventanabigsur.com.
Do you host weddings or corporate retreats?Yes. We offer extraordinary venues for weddings, retreats, and events. Contact us to learn more: SJCAL.RFP@ventanabigsur.com.